Sittercity.com Outage

Incident Report for Sittercity

Resolved

This incident has been resolved.

Posted May 18, 2020 - 22:38 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 18, 2020 - 22:13 CDT

Update

We are in the process of implementing a fix and parts of the platform, like being able to log in and view your account, are now starting to be operational.

Posted May 18, 2020 - 20:22 CDT

Identified

The root cause of the outage has been identified and we are currently determining a fix.

Posted May 18, 2020 - 17:22 CDT

Investigating

We are currently investigating a sittercity.com outage that prevents individuals from being able to use our platform.

Posted May 18, 2020 - 14:44 CDT

This incident affected: Sittercity.com, Sittercity API, Sittercity Auth, and Customer Success Call Center.